JC Overlanders wants you out on the trail with gear that works. If something isn’t right, this page explains exactly how returns, refunds and cancellations work, including the rules that apply to oversized and freight items.
Last updated: August 26, 2026
1. Return window
You may request a return within 30 days of the delivery date. Requests made after 30 days may still be covered by the manufacturer’s warranty — see section 10.
To be eligible, the item must be unused, in its original condition, and in its original packaging, including all hardware, wiring, brackets, manuals and accessories that shipped with it. Items returned incomplete or without original packaging may be refused or refunded at a reduced amount.
2. How to start a return
Email shopjcoverlanders@gmail.com with your order number, the item you want to return, and the reason. We reply within 2 business days.
We will send you a Return Authorization (RA) number and the correct return address. Many of the brands we carry ship directly from their own warehouses, so returns often go to the manufacturer rather than to our Visalia address.
Please do not ship anything back before you have an RA number. Unauthorized returns, and returns sent to the wrong address, cannot be tracked to your order and may not be refundable.
3. Who pays return shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective, or we shipped the wrong item. In those cases we cover return shipping and send a prepaid label.
Original outbound shipping charges are non-refundable. If your order shipped free under our $99 free-shipping threshold and you return enough of it to drop the order below that threshold, the actual outbound shipping cost may be deducted from your refund.
We recommend a trackable, insured return service. We cannot issue a refund for a return we never receive.
4. Restocking fees
Some manufacturers charge a restocking fee on returned merchandise, typically up to 20% of the item price. JC Overlanders does not add a fee of its own.
If a restocking fee applies to your return, we will tell you the amount in writing before you ship the item back, and you may cancel the return at that point at no cost.
5. Oversized and freight items
Roof top tents, truck caps and toppers, bed racks, campers and similar large gear ship by freight carrier. Special rules apply:
Inspect before you sign. Freight damage must be noted on the delivery receipt at the time of delivery. Once you sign a clean delivery receipt, the carrier considers the shipment delivered undamaged, and neither we nor the manufacturer can file a concealed-damage claim on your behalf. If you see damage to the crate, pallet or product, write “damaged” on the receipt before signing and photograph it.
Return freight is at your cost on a change-of-mind return, and the actual return freight charge is often significantly more than the $99 flat rate you paid to receive the item. We will quote it to you before you commit.
Freight returns must be re-crated in the original packaging. Freight carriers will not accept an uncrated roof top tent or truck cap.
6. Damaged or defective on arrival
Contact us within 7 days of delivery with your order number and photographs of the item, the packaging and the shipping label. We will arrange a replacement, a repair or a full refund at no additional cost to you, including return shipping.
7. Items that cannot be returned
The following are not eligible for return:
- Items that have been used, installed, mounted, drilled, cut, wired in or otherwise modified
- Electrical items showing signs of installation or improper wiring
- Clearance and final sale items
- Special-order and made-to-order products, including custom-built truck caps and items ordered in a non-stock color or configuration
- Gift cards
- Items damaged by improper use, improper installation, accident or normal wear
8. Order cancellations
To cancel, email us as soon as possible with your order number.
If the order has not yet shipped, we cancel it and refund you in full. If it has already shipped, it becomes a standard return under this policy. Freight orders are frequently released to the carrier the same day they are placed, so please cancel promptly.
9. Refunds
Once the returned item reaches the warehouse and is inspected, we notify you whether the refund is approved. Approved refunds are issued to your original payment method within 5–7 business days. Your bank or card issuer may take a few additional days to post the credit.
If more than 10 business days have passed since we told you your refund was approved and you still do not see it, contact us and we will trace it.
10. Exchanges and manufacturer warranty
Need a different size, length or mount for the same product? Email us and we will arrange an exchange rather than a return and re-order.
After the 30-day return window, defects are handled under the manufacturer’s warranty, which varies by brand and is stated on the product page or in the paperwork included with the item. We will help you open and follow a warranty claim with the manufacturer — send us your order number and a description of the problem.
11. Contact us
JC Overlanders
525 W. Main St. #206, Visalia, CA 93291
Email: shopjcoverlanders@gmail.com
Phone: 559-756-5363
Shipping costs, delivery times and freight rates are covered separately on our Shipping Policy page.
